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Contact the publisher to place a bulk order.

George Kenney – (800) 272-7737 ext. 2544

or George.Kenney@taylorandfrancis.com

If you have trouble reaching the publisher, contact the author, Mark Graban.

Tweets @MarkGraban

Mark Graban

@MarkGraban

“Tacoma... Tundras.... Each vehicle currently requires a separate production line.”This is 100% false. I've been to this plant and the current assembly line is mixed-model flow of Tundras and Tacomas. The planned "modular" line could handle SUVs, etc.expressnews.com/business/auto…

9:17 pm · May 24, 2019

Mark Graban

@MarkGraban

“Management by memo” is lazy if not ineffective twitter.com/rseglenieks/st…

8:51 pm · May 24, 2019

Mark Graban

@MarkGraban

Ouch: “I discovered quickly that the board was a sham. The board meetings were a sham. They were show-and-tell about how wonderful they were; and they weren’t.” post-gazette.com/opinion/colu…

6:57 pm · May 24, 2019

Mark Graban

@MarkGraban

Is this a serious healthcare conference or a boondoggle?"Join terrific keynotes Hillary Clinton, Kevin O'Leary and Peyton Manning..."Your healthcare dollars at work.

5:48 pm · May 24, 2019

Mark Graban

@MarkGraban

“challenge with the [NPS] methodology is that orgs tend to focus on the metric as the objective instead of gaining insight to learn & act on to improve the customer experience,” he said. “When orgs manage to the metric, they find ways to game the system.” wsj.com/articles/the-d…

5:11 pm · May 24, 2019

Follow @MarkGraban

Mark Graban has been tirelessly studying the application of LEAN to health care, with an emphasis on respect for the people served by the system as well as the people who provide excellent care. He has an accurate sense of how things work in health systems, which makes his work more meaningful for people who want to make them better.
Ted Eytan, MD

Mark Graban’s LeanBlog.org

Episode #2 of “Lean Whiskey” Podcast on GE, Boeing, and More May 23, 2019Mark Graban
Podcast #342 – Adam Ward (@adz_mikl) on Lean Design in Healthcare May 21, 2019Mark Graban
A Webinar Preview and Another “Measures of Success” Book Giveaway Through @KaiNexus May 20, 2019Mark Graban
How PBCs (Process Behavior Charts) Can Enhance the Practice of OKRs (Objectives & Key Results) May 19, 2019Mark Graban
Video and Transcript: When Being Right is the Wrong Strategy for Change May 17, 2019Mark Graban

The concepts outlined in this book are the most powerful tools that I have ever encountered to foster innovation, ownership, and accountability at the front line staff level. This is a must read for any leader in today’s increasingly complex healthcare industry.
Brett Lee
Chief Operating Officer at Capital Senior Living

Lean Hospitals

Improving Quality, Patient Safety, and Employee Engagement

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Tweets @MarkGraban

Mark Graban’s LeanBlog.org