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Tweets @MarkGraban

Mark Graban

@MarkGraban

It is indeed human nature... but we can be more mindful of the tendency to blame twitter.com/hcvalue/status…

12:16 am · February 19, 2020

Mark Graban

@MarkGraban

“Among patients with comfort-only and limited-interventions order, 38 percent received ICU care not in line with their orders.”Disregarding the voice of the customer (patient)?beckershospitalreview.com/pat…

9:34 pm · February 18, 2020

Mark Graban

@MarkGraban

“Mayo is still investigating what caused the "technical error." Was it simply a "technical error" or a process design problem?kare11.com/article/life/d…

7:57 pm · February 18, 2020

Mark Graban

@MarkGraban

From the #Lean Blog archives: Kaizen & Idea Boards Spotted at Society for Health Systems Conference leanblog.org/2013/03/kaizen…

4:44 pm · February 18, 2020

Mark Graban

@MarkGraban

Example of what's called "surrogation:"“These metrics... [have] driven health plans and entities that are at risk based on their performance to encourage the 90-day prescription to meet the metrics. Thus, what is an admirable goal...” gets distorted.wsj.com/articles/the-9…

2:38 pm · February 18, 2020

Follow @MarkGraban

Mark Graban’s LeanBlog.org

Must Dos and Nice to Haves: Performance Reviews and Continuous Improvement? February 18, 2020Mark Graban
Iowa Democratic Caucus 2020: “App Problem” or “System Problem”? Implications for Our Work? February 17, 2020Mark Graban
Operational Excellence Mixtape: February 14, 2020 February 14, 2020Ryan McCormack
Episode #13 of “Lean Whiskey”: Don’t Drink Pacific Northwest Whiskeys While Standing in Ohno’s Circle February 14, 2020Mark Graban
Oscars Ratings Down 20% — Is That a Data Point Worth Reacting To? February 12, 2020Mark Graban