"This book lays out the nuts and bolts of the Lean methodology and describes the more difficult challenges… I wish I could have read this in 2004, as it might have prevented some of the mistakes we made in our Lean transformation journey."
John Toussaint, MD, CEO, ThedaCare Center for Healthcare Value
“The concepts outlined in this book are the most powerful tools that I have ever encountered to foster innovation, ownership, and accountability at the front line staff level. This is a must-read for any leader in today’s increasingly complex healthcare industry.”
- Brett Lee, Ph.D.,FACHE, CEO Lake Pointe Health Network