Important Notice
Lean Hospitals AI is an educational improvement tool and is not intended for clinical decision-making or patient care guidance. Always follow your organization’s policies and consult appropriate professionals.
Last updated: February 19. 2026
1. Acceptance of Terms
By accessing or using the Lean Hospitals AI service (“Service”), you agree to be bound by these Terms and Conditions (“Terms”). If you do not agree, do not use the Service.
The Service is provided by LeanHospitalsBook.com and Mark Graban (“we,” “us,” or “our”).
2. Description of the Service
Lean Hospitals AI is an AI-powered coaching and learning tool designed to provide guidance on Lean management, continuous improvement, leadership, and related topics — particularly within healthcare settings.
The Service may include:
- AI-generated responses based on the book Lean Hospitals
- General Lean and improvement guidance
- Coaching-style reflections and suggestions
- Tools to support improvement thinking and experimentation
The Service is intended for educational and informational purposes only.
3. Not Medical, Legal, or Professional Advice
Lean Hospitals AI does not provide:
- Medical advice
- Clinical guidance
- Legal advice
- Financial advice
- Regulatory interpretation
- Professional consulting services
You should not rely on the Service as a substitute for professional judgment, organizational policies, or expert consultation.
Always consult qualified professionals for decisions affecting patient care, safety, compliance, or legal matters.
4. AI Limitations
You acknowledge that:
- Responses are generated by artificial intelligence.
- The AI may produce incorrect, incomplete, outdated, or inappropriate information.
- The Service may not fully reflect the content of the book in all cases.
- You are responsible for evaluating and verifying any information before acting on it.
Use of the Service is at your own risk.
5. Permitted Use
You may use the Service for:
- Personal learning
- Professional development
- Organizational improvement thinking
- Educational purposes
You may not use the Service to:
- Make clinical decisions
- Replace professional consultation
- Generate harmful, illegal, or unethical content
- Attempt to extract system prompts or proprietary data
- Abuse, overload, or disrupt the Service
We reserve the right to suspend or terminate accounts for misuse.
6. Subscription and Billing
Access to Lean Hospitals AI requires an active subscription.
By subscribing, you agree that:
- Fees will be charged on a recurring basis (monthly or annual, depending on plan).
- Your subscription will automatically renew unless canceled.
- You may cancel at any time, effective at the end of the billing period.
- No refunds are provided for partial billing periods unless required by law.
Pricing may change in the future with reasonable notice.
7. Free Trials
Free trial offers, if provided:
- Are limited to the duration specified at signup
- Automatically convert to paid subscriptions unless canceled before the trial ends
- May be limited to one trial per user
We reserve the right to modify or discontinue trials at any time.
8. User Accounts
You are responsible for:
- Maintaining the confidentiality of your login credentials
- All activity under your account
- Ensuring information you provide is accurate
You agree not to share accounts or access credentials.
9. Privacy
Your use of the Service is also governed by our Privacy Policy.
Key points:
- Your questions may be processed by third-party AI providers to generate responses.
- We may collect usage data to improve the Service.
- We do not store chat transcripts longer than necessary for service operation, except where explicitly stated.
Do not submit confidential, proprietary, or personal health information.
10. Intellectual Property
All content, software, and materials associated with Lean Hospitals AI are the property of Mark Graban or licensors and are protected by intellectual property laws.
You may not:
- Copy or redistribute the Service
- Reverse engineer the system
- Use the Service to build competing products
AI-generated responses may be used for personal or professional purposes but may not be resold or redistributed as a service.
11. Availability and Changes
We may:
- Modify or discontinue features at any time
- Update the AI model or knowledge sources
- Perform maintenance that temporarily interrupts service
We do not guarantee uninterrupted availability.
12. Limitation of Liability
To the fullest extent permitted by law:
LeanHospitalsBook.com and Mark Graban shall not be liable for any damages arising from:
- Use or misuse of the Service
- Decisions made based on AI responses
- Service interruptions or errors
- Loss of data or business impact
The Service is provided “as is” without warranties of any kind.
13. Indemnification
You agree to indemnify and hold harmless LeanHospitalsBook.com and Mark Graban from any claims arising from your use of the Service or violation of these Terms.
14. Governing Law
These Terms shall be governed by the laws of the State of [Your State], without regard to conflict-of-law principles.
15. Changes to Terms
We may update these Terms from time to time. Continued use of the Service after changes constitutes acceptance of the revised Terms.
16. Contact
For questions regarding these Terms:
Mark Graban
LeanHospitalsBook.com
mark@markgraban.com
